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Operational excellence

ATU has deployed an optical fibre network that facilitates all data communications of Albania. In order to offer to our customers the most efficient services we have established strong collaboration agreements with various vendors, such as OFS for the fiber optic cable, Huawei for the DWDM transmission network, and Cisco for Direct Internet Access routing and distribution.

Usage of the Network Management System (NMS) offers security when it comes to alerting of faults, working fault management procedures and implementation of quick and effective response in case a fault in service operation occurs.

The operational activity is monitored and managed by our network operation center (NOC) in Kashar, Tirana. To ensure its optimum performance, immediate response and attention to any network or service problem that may occur, customer service teams operate on a 24/7 basis.