Privacy Policy
Albanian Telecommunications Union shpk (ATU)
www.atu.al
Version 1.0 | May 2026
This website belongs to Albanian Telecommunications Union shpk (ATU). We are a telecommunications company based in Tirana, providing internet and infrastructure services to operators and businesses.
When you visit our website or send us a message, you provide us with some personal data. This Privacy Policy explains:
Please read it carefully. If you have any questions, you may contact us at the addresses below.
We are Albanian Telecommunications Union shpk (ATU), the company responsible for the protection of your personal data.
| Company name: | Albanian Telecommunications Union shpk (ATU) |
| Tax ID (NIPT): | L01425001U |
| Address: | Rruga “Papa Gjon Pali II”, ABA Business Center, Floor 19, Office 1901, Tirana, Albania |
| Email: | info@atu.al |
| Data Protection Officer (DPO): | Migena Qendro migena.qendro@atu.al |
If you have any questions about the protection of your personal data, you may email our Data Protection Officer (DPO).
We collect two types of data: data you provide directly to us, and data our website records automatically.
2a. Data you provide to us
Our website www.atu.al is an informational website. We have no online shop and do not require registration. We collect data only when you contact us voluntarily:
| What we collect | Example |
|---|---|
| Your name | First name, last name |
| Your email address | xxx@company.com |
| Your phone number (if provided) | +355 xx xxx xxxx |
| Your company (if provided) | ABC LLC |
| Your message | “I would like information about your services” |
2b. Data recorded automatically by our website
Each time you visit our website, our system may automatically record certain technical data. This occurs on every website because it is how servers function.
| What is recorded | What it means | Why we keep it |
|---|---|---|
| IP address | Your device’s internet number, e.g. 192.168.1.1 | Website security and technical diagnostics |
| Browser and version | The application you use to open the page, e.g. Chrome 120, Firefox 121 | We ensure the website displays correctly |
| Device type | Whether you visit from a phone, tablet, or computer | We ensure the website displays correctly |
| Page visited and time | The URL of the page and the time of your visit | Technical diagnostics of errors |
| Referring page (if any) | The website from which you clicked the link to reach us | Technical diagnostics |
This data is stored only in our server’s technical logs. We do not link it to your personal identity and do not use it to track you.
Our website does not use tracking cookies (files that follow your online behaviour) and has no analytics systems such as Google Analytics.
| Purpose | Specifically | Legal basis * |
|---|---|---|
| Responding to your message | We read your message and reply to you | Our legitimate interest — you initiated the contact yourself |
| Website security and operation | We detect technical issues, cyberattacks, and abnormal access | Our legitimate interest — maintenance and security of the system |
* Pursuant to point ‘dh’ of paragraph 1 of Article 7 of Law No. 124/2024 “On the Protection of Personal Data”.
We do not use your data for marketing purposes and never sell it.
We do not carry out automated decision-making based on your data — no computer makes decisions affecting you automatically, without human involvement.
| Type of data | Retention period |
|---|---|
| Your contact message (no contract) | Until we have fully handled your message. After that, it is deleted. |
| Your contact message (leading to a contract) | Retained together with the contract documentation in accordance with our legal obligations. |
| Server technical logs (IP, browser, timestamp) | 30 days. After expiry, automatically deleted by the system. |
When data is no longer needed, we delete it or anonymise it, meaning we alter it so that no one can identify you from it.
Your message is seen only by authorised ATU staff who handle client communications. Technical logs are accessed only by ATU’s IT staff for diagnostic purposes.
We do not share your data outside ATU, except in the following cases:
We do not transfer your data outside Albania.
Law No. 124/2024 “On the Protection of Personal Data” grants you the following rights.
| Right | What it means in practice |
|---|---|
| To know what we hold | You may ask us whether we hold data about you and what it is. |
| To receive a copy | You may request a copy of the data we hold about you. |
| To correct errors | If something is incorrect or outdated, you may ask us to correct it. |
| To have data deleted | If we no longer have a reason to keep it, you may ask us to delete it. |
| To restrict processing | You may ask us to temporarily stop any processing of your data. |
| To object | You may object to the way we use your data. |
You do not need to provide specific reasons for most of these requests. We will respond within 30 days of receiving your request, free of charge.
To exercise any of these rights, please write to us:
Please state clearly what you are requesting and who you are, so we can assist you promptly.
If you believe we have not handled your data properly, please contact us first — we will do our utmost to resolve the matter.
If after contacting us you are still not satisfied, you have the right to lodge a complaint with the Albanian personal data protection authority:
| Institution: | Commissioner for the Right to Information and Protection of Personal Data |
| Address: | Rruga “Abdi Toptani”, Nd. 5, Tirana, Albania |
| Email: | info@idp.al |
| Official website: | www.idp.al |
| Green Line: | 08002050 |
We may update this Privacy Policy from time to time. The date of the current version is indicated at the top of the document. If we make significant changes, we will notify you through our website.
By continuing to visit www.atu.al after any changes, you accept the updated version.
For any questions or requests regarding the processing of personal data, you may contact:
Migena Qendro
Email: migena.qendro@atu.al
Tel: (+355) 69 601 8610
Document prepared in accordance with Article 13 of Law No. 124/2024 “On the Protection of Personal Data”.